Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of knowlocal.io and the KnowLocal service, operated by Infonaut Ltd under the KnowLocal by GroLocal brand. It forms part of our Terms of Service.

1. Permitted use

• Use KnowLocal only for businesses you own or are authorised to assess.
• Use the audit and KnowLocal Plus for their intended purpose — understanding and improving a business's local visibility and reputation.

2. Prohibited use

• Do not scrape, crawl, overload, or attempt to disrupt or reverse-engineer the Service.
• Do not attempt to bypass our rate limits, usage caps, or the email-verification gate, or run automated bulk requests.
• Do not use the Service to harass a competitor, or to assess businesses you are not authorised to assess.
• Do not resell, redistribute, or misrepresent KnowLocal reports as your own independent assessment without permission.
• Do not attempt to gain unauthorised access to any account, system, or data.

3. Fair use

One KnowLocal Plus membership covers one business location. We rate-limit and cap usage to protect the Service for everyone, and we may restrict or suspend access that breaches this policy. No refund is due on suspension for abuse.

4. Reporting abuse

To report misuse or a security concern, email privacy@knowlocal.io. See also our Security page.